Privacy Policy

Effective Date: 01-07-2025

Introduction

Ghritoraj – Ghee Er Raja ("we", "our", or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines the types of information we collect, how we use and safeguard it, and the choices you have regarding your information.

1. Information We Collect

• Personal Information: Includes your name, email address, phone number, shipping and billing addresses, and payment details when you place an order or register an account.
• Technical Data: Such as IP address, browser type, operating system, device information, and browsing behavior on our website.
• Transactional Information: Includes product purchase details, delivery status, and payment confirmations.
• Communication Data: Includes email correspondence, chat history, support requests, and call records if any.

2. How We Use Your Information

• To process and fulfill your orders.
• To provide customer support and respond to your queries.
• To personalize your shopping experience and recommend products.
• To send important updates regarding orders and account activity.
• To detect and prevent fraud or misuse of our services.
• To comply with legal obligations.

3. Sharing and Disclosure of Information

We do not sell your information. We may share your data with:

• Service Providers: Such as courier companies and payment gateways (e.g., Razorpay).
• IT and Security Vendors: For maintaining the platform's security and infrastructure.
• Regulatory Authorities: If required under law or legal proceedings.

All third parties are obligated to handle your information in accordance with applicable data protection laws.

4. Cookies and Tracking Technologies

Cookies are small text files stored in your browser. We use cookies to:

• Understand and save user preferences for future visits.
• Keep track of advertisements and analytics.
• Compile aggregate data about site traffic and interactions.

You may choose to disable cookies through your browser settings, though some site features may be affected.

5. Data Security

We implement technical and organizational measures to secure your data:

• Secure Socket Layer (SSL) encryption.
• Firewall and server-level security configurations.
• Payment processing through PCI-DSS compliant gateways.

Despite our best efforts, no transmission method is entirely secure. You use our services at your own risk.

6. Your Rights and Choices

You have the following rights with respect to your personal data:

• Right to access and review the information we hold about you.
• Right to correct inaccurate or incomplete information.
• Right to opt out of marketing communications.
• Right to request deletion of your personal data, subject to legal or regulatory obligations.

To exercise your rights, contact us at ghritoraj2022@gmail.com.

7. Retention of Data

We retain your information for as long as needed to:

• Fulfill the purposes outlined in this policy.
• Comply with legal and regulatory requirements.
• Resolve disputes and enforce our agreements.

8. Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If you believe we have collected such data, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies before submitting any data.

10. Changes to this Privacy Policy

We may revise this policy from time to time. Updates will be posted on this page with a new effective date. Continued use of our website signifies your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Ghritoraj – Ghee Er Raja
Naresh Mitra Sarani 28, Beltala Road, Ground Floor, Kolkata 700025
📞 8537806295
📧 ghritoraj2022@gmail.com
🌐 http://ghritoraj.com/contact-us